Telecommunications Outsourcing
Slash up to 80% in labor costs. Our skilled offshore teams support your telecom operations, network tasks, tech help, and customer care, so you can focus on stronger connections.
Top telecommunications roles and tasks you can outsource with Slash Staffing
Customer support
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Answer inquiries via phone, email, and live chat
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Provide information about telecom plans and packages
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Troubleshoot service issues with customers
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Handle account setup, cancellations, and plan changes
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Assist with number porting, SIM activation, and deactivation
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Follow up on unresolved cases or complaints
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Support CRM tools like Zendesk, Freshdesk, or Salesforce
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Collect and document customer feedback
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Educate customers on device setup and features
Technical support
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Resolve network issues (internet, mobile, VoIP, etc.)
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Handle outages, signal loss, and connection failures
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Configure routers, modems, and VoIP equipment
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Provide remote troubleshooting and diagnostics
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Manage service tickets and escalate issues
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Monitor real-time system performance
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Assist in firmware updates and remote configurations
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Maintain internal documentation of technical fixes
Network & infrastructure support
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Monitor uptime and service delivery
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Support the setup of base stations and towers (admin-level support)
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Document maintenance schedules and service checks
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Assist engineers with remote co ordination tasks
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Maintain logs of installations, upgrades, and repairs
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Track and schedule field technician jobs
Operations & coordination
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Schedule technician appointments and service calls
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Manage telecom hardware inventory and dispatch
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Track service orders and activation timelines
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Coordinate between internal teams (billing, support, technical)
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Maintain installation records and work orders
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Handle service provisioning and disconnection workflows
Billing & payments
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Generate and email invoices to customers
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Process payments and track transactions
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Set up auto-pay or payment plans
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Handle billing disputes or refund requests
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Monitor overdue accounts and send reminders
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Assist with collections and payment follow-ups
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Ensure billing data accuracy across platforms
Sales & lead support
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Respond to incoming sales inquiries
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Book consultations and product demos
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Qualify leads and assign them to sales teams
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Manage contact lists and CRM updates
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Send follow-up emails or SMS to prospects
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Assist with upselling and plan upgrades
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Prepare sales reports and analytics
Marketing support
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Assist with email campaigns and newsletter blasts
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Schedule social media posts
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Respond to online reviews and feedback
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Create or update listings on business directories
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Research competitors and market trends
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Help update content for websites or landing pages
Data & reporting
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Maintain customer databases and service logs
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Update internal dashboards with KPIs
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Run and format service reports and analytics
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Track call metrics and agent performance
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Monitor churn rates, service complaints, and ticket volume
Back office & admin
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Prepare internal documents and templates
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Organize digital files and cloud storage
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Track employee schedules and shift assignments
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Help onboard new remote staff
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Manage internal calendars and meeting reminders
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Perform QA reviews on calls or chat transcripts
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Provide real-time support for supervisors and team leads
$4/hr telecommunications assistant (sample role)
At Slash Staffing, we take time to understand your business before anything else.
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First, we’ll have a quick call to learn about your company, your workflow, and the kind of support you need.
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Next, our recruitment team will handpick and screen top candidates based on your needs.
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You’ll get to meet your shortlisted candidates on a video call, so you can choose who feels like the right fit.
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Our pricing is straightforward, with hourly rates based on each candidate’s skills and experience, typically between $4 to $8 per hour.
We make it easy, personal, and tailored to your business goals.
Outsourced telecommunications assistant job description (sample)
Here’s an example of a telecommunications assistant role we recently filled for a U.S.-based telecom company, with the assistant working full-time during the client’s business hours.
The role was filled at $4/hour. The assistant had experience in customer service, billing support, and basic technical troubleshooting. They helped the client handle customer inquiries, process payments, resolve service issues, schedule technician appointments, and update internal records, freeing up the core team to focus on improving infrastructure, growing their subscriber base, and enhancing service delivery.
Key Tasks
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Answer customer calls, emails, and chats
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Assist with billing inquiries and payment processing
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Troubleshoot basic service issues
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Schedule technician visits or service appointments
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Update customer records and service logs
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Monitor service tickets and follow up with clients
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Process new service requests and plan changes
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Support sales with lead follow-ups and data entry
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Coordinate with technical teams for escalations
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Report common issues to internal teams
Basic Requirements
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Excellent written and spoken English
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Experience in customer support or telecom is a plus
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Basic understanding of telecom services (internet, phone, mobile)
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Good with tools like CRMs, VoIP systems, and ticketing platforms
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Strong communication and problem-solving skills
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Reliable internet and quiet work setup
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Fast learner and detail-oriented
Save more, get more
With Slash Staffing, you can cut labor costs while keeping quality high. Our remote telecom professionals are skilled, reliable, and ready to support your team without the big price tag.
Real talent, real results
We match you with experienced telecom staff who know how to handle customer service, tech support, and back-end operations. You get the help you need, fast, friendly, and efficient.
Free-up your time
Let us take care of the day-to-day telecom work. Your team can stay focused on growing the business while we keep your operations running smoothly behind the scenes.
The next 10 years of telecommunications and outsourcing
The telecom industry is growing fast, and so is the need for smarter support. In just one year, the global telecom IT services market jumped past $1 trillion, with even more growth expected ahead. This rapid rise shows how important it is to have the right team behind you. Slash Staffing helps telecom companies stay ahead by providing skilled remote talent that keeps operations running smoothly and costs low.
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Simple. Honest. Reliable.
We make telecom outsourcing easy and efficient. With Slash Staffing, you get access to experienced telecom professionals who can handle everything from customer support to technical operations. Our pricing is flexible and tailored to your needs, and our team is available around the clock to keep your business running smoothly.
Built on trust.
In the telecommunications industry, accuracy and security are critical. With Slash Staffing, your data is always protected and only shared with the team you choose. We keep everything clear—no hidden fees, no surprises, just honest support to help your business grow with confidence.
Experience the difference with Slash Staffing
No long-term contracts
Start when you’re ready. Stop anytime.
No setup fees
Recruiting is on us. You only pay once your staff starts working.
Easy staff replacement
Need to switch? We’ll help you find a better fit, no extra charge.
One all-in hourly rate
Includes computer, internet, HR, and support. No hidden fees.
24/7 availability
We support businesses across all time zones.
Flexible hours
Your staff can work as little as 20 hours per week—full-time or part-time, your choice.
Smarter staffing across every business area
Admin & Customer Support
Streamline day-to-day operations and reduce labor costs by up to 70%. Our experienced remote professionals handle essential tasks with accuracy and efficiency.
Services include:
– Data entry and management
– Client communication and support
– Transcription and documentation
– Recruitment coordination and HR support
Tech & Web Support
Enhance digital operations with skilled professionals who deliver high-quality technical support and development, without the high overhead.
Expertise covers:
– Website design and development
– E-commerce, CRM, and automation tools
– IT systems setup and maintenance
– Helpdesk and tech troubleshooting
Sales & Marketing Support
Strengthen brand presence and drive performance with remote specialists who support outreach, engagement, and conversion.
Capabilities include:
– B2B and inside sales
– Social media and digital strategy
– Content creation
– Lead generation and prospecting
Accounting & Finance Support
Maintain financial clarity and compliance with trusted support from experienced accounting professionals, cost-effective and reliable.
Areas of expertise:
– Bookkeeping and reporting
– Certified accounting support
– Accounts receivable and payable
– Financial planning and oversight
Reviews: 5 stars on Google — trusted for our reliable service and skilled remote staff.
Top founders trust Slash Staffing to power their remote teams
Google Review
"Highly efficient and recommended! The owner is very helpful and answers in a timely manner. Saved my business!"
Gavriel P.
Google Review
"Best customer service. I had a great experience working with Slash staffing team. Their staffers are very well trained."
Tzippy K.
Google Review
"Slash staffing was so easy to work with they got me employees super quickly and efficiently. I am so grateful to them for my business growth!"
Leah M.
Google Review
"These guys are awesome! We've tried many overseas staffing agencies and have never come across anything even similar to them! Highly recommended!"
K&M Rentals