Energy & utilities Outsourcing
Slash costs by up to 80% with expert offshore teams. Slash Staffing supports your energy operations so you can focus on building a cleaner, smarter future.
Top energy & utilities roles and tasks you can outsource with Slash Staffing
Customer service & support
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Answer customer inquiries via phone, chat, or email
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Handle technical support issues and troubleshooting
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Assist with billing and payment concerns
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Manage account activations, suspensions, and upgrades
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Resolve complaints and escalate complex cases
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Monitor service tickets and ensure timely resolution
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Provide after-sales support and follow-ups
Billing & collections
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Process customer invoices and payments
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Track overdue accounts and send payment reminders
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Coordinate with finance for payment issues
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Manage billing disputes and issue adjustments
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Maintain accurate billing records and reports
Network operations & maintenance
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Monitor network performance and uptime
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Identify outages and coordinate restoration
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Support installation, configuration, and upgrades
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Maintain routers, switches, and other telecom equipment
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Log and resolve system faults or alarms
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Run diagnostics and system tests
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Schedule maintenance and system updates
Sales & lead generation
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Qualify and follow up on new leads
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Manage outbound and inbound sales calls
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Explain service packages and promotions
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Generate quotes and process orders
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Upsell or cross-sell telecom products
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Maintain CRM records and update lead status
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Track and report sales performance
Admin & back office support
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Update customer databases and internal records
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Prepare service reports and documentation
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Assist with inventory tracking and asset management
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Create and manage service contracts
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Schedule technician visits and appointments
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Support vendor coordination and logistics
Technical & IT support
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Assist with VoIP and PBX setup
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Support cloud-based telecom systems
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Troubleshoot connectivity and hardware issues
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Set up new user accounts and access permissions
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Monitor cybersecurity threats and alerts
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Maintain software and firmware updates
Reporting & analytics
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Compile daily/weekly/monthly performance reports
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Analyze call data, usage trends, and KPIs
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Generate customer satisfaction and feedback reports
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Track service downtime and resolution metrics
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Present data-driven recommendations to improve operations
$4/hr energy & utilities assistant (sample role)
At Slash Staffing, we take time to understand your business before anything else.
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First, we’ll have a quick call to learn about your company, your workflow, and the kind of support you need.
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Next, our recruitment team will handpick and screen top candidates based on your needs.
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You’ll get to meet your shortlisted candidates on a video call, so you can choose who feels like the right fit.
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Our pricing is straightforward, with hourly rates based on each candidate’s skills and experience, typically between $4 to $8 per hour.
We make it easy, personal, and tailored to your business goals.
Outsourced energy & utilities assistant job description (sample)
Here’s an example of an energy support role we recently filled for a U.S.-based energy solutions company, with the assistant working full-time during the client’s business hours.
The role was filled at $4/hour. The assistant had experience in customer service, billing, and administrative support. They helped the client manage utility account inquiries, process payments, schedule service calls, track usage data, and update internal systems, allowing the core team to focus on operations, sustainability efforts, and expanding their service coverage.
Tasks
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Handle customer service inquiries (billing, account setup, service issues)
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Process payments and update billing records
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Track energy usage and prepare usage reports
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Schedule technician visits and service appointments
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Monitor service requests and follow up on open tickets
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Assist with outage notifications and updates
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Manage internal databases and documentation
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Support compliance and reporting tasks
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Coordinate with field teams for service dispatch
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Respond to emails, calls, and online chat inquiries
Requirements
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Strong English communication skills (written and spoken)
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Experience in customer service or admin support
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Familiar with billing systems and data entry
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Basic knowledge of energy or utilities preferred
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Comfortable using CRMs, spreadsheets, and scheduling tools
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Reliable internet connection and backup power preferred
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Detail-oriented and organized
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Able to work full-time during U.S. business hours
Save more, get more
With Slash Staffing, you can lower costs without cutting corners. Our energy and utilities teams help reduce overhead while keeping your service quality strong. We give you expert support that’s affordable and reliable.
Real talent, real results
Our vetted professionals understand the energy and utilities industry. They’re trained to handle customer service, billing, reports, scheduling, and more. You get the right people for the right roles, fast.
Free-up your time
We take care of the day-to-day tasks so your core team can focus on growth, strategy, and innovation. Slash Staffing makes it easy to stay efficient while you keep moving forward.
The next 10 years of energy & utilities and outsourcing
The Energy & Utilities analytics market was worth $2.07 billion in 2017 and is expected to reach around $7.89 billion by 2030. This rapid growth—driven by a CAGR of 11.04%, comes as more companies adopt smart grid systems, big data, and cloud technologies. With this shift, the demand for skilled remote teams is rising fast. Slash Staffing connects you with professionals ready to support your operations, improve efficiency, and keep up with the pace of change.
Simple. Honest. Reliable.
At Slash Staffing, we keep things easy to understand. Our process is straightforward, and our support is reliable. You’ll work with skilled remote talent who understand the energy and utilities space, and you’ll only pay for what you actually need, no hidden fees or complicated setups.
Built on trust.
Accuracy and privacy are a must in this industry. We take both seriously. Your data is kept secure and only shared with the remote staff you approve. We’re here to support your operations with dependable people, fair pricing, and a commitment to helping your team work smarter and more efficiently.
Experience the difference with Slash Staffing
No long-term contracts
Start when you’re ready. Stop anytime.
No setup fees
Recruiting is on us. You only pay once your staff starts working.
Easy staff replacement
Need to switch? We’ll help you find a better fit, no extra charge.
One all-in hourly rate
Includes computer, internet, HR, and support. No hidden fees.
24/7 availability
We support businesses across all time zones.
Flexible hours
Your staff can work as little as 20 hours per week—full-time or part-time, your choice.
Smarter staffing across every business area
Admin & Customer Support
Streamline day-to-day operations and reduce labor costs by up to 70%. Our experienced remote professionals handle essential tasks with accuracy and efficiency.
Services include:
– Data entry and management
– Client communication and support
– Transcription and documentation
– Recruitment coordination and HR support
Tech & Web Support
Enhance digital operations with skilled professionals who deliver high-quality technical support and development, without the high overhead.
Expertise covers:
– Website design and development
– E-commerce, CRM, and automation tools
– IT systems setup and maintenance
– Helpdesk and tech troubleshooting
Sales & Marketing Support
Strengthen brand presence and drive performance with remote specialists who support outreach, engagement, and conversion.
Capabilities include:
– B2B and inside sales
– Social media and digital strategy
– Content creation
– Lead generation and prospecting
Accounting & Finance Support
Maintain financial clarity and compliance with trusted support from experienced accounting professionals, cost-effective and reliable.
Areas of expertise:
– Bookkeeping and reporting
– Certified accounting support
– Accounts receivable and payable
– Financial planning and oversight
Reviews: 5 stars on Google — trusted for our reliable service and skilled remote staff.
Top founders trust Slash Staffing to power their remote teams
Google Review
"Highly efficient and recommended! The owner is very helpful and answers in a timely manner. Saved my business!"
Gavriel P.
Google Review
"Best customer service. I had a great experience working with Slash staffing team. Their staffers are very well trained."
Tzippy K.
Google Review
"Slash staffing was so easy to work with they got me employees super quickly and efficiently. I am so grateful to them for my business growth!"
Leah M.
Google Review
"These guys are awesome! We've tried many overseas staffing agencies and have never come across anything even similar to them! Highly recommended!"
K&M Rentals